Note: The alert feature allows facility admins to send or receive notifications from members. All messages sent from a member to the facility will be available to all facility admins.

         Login to the Facilikey app

         Click the Message Icon

         

         Create Alert

 

o   Facility: If you have access as an admin to multiple facilities you can select the facility members you want to alert

o   Headline:

§  Message that shows in the push notification or as the subject to an email

o   Alert Methods

§  Push – sends a push notification to their device

§  SMS – sends an sms to the number on file. Note; if a cell phone is not entered they will not receive an SMS but, will see the message in their app.

§  Email – sends an email to the email on file

o   To Members

§  Shows a list of all members at your selected facility. Can select all or filter by status or name.

                               §  Clicking Filter gives you the option to filter by user name or the user status (All, Active or Inactive)

o   Alert Body

§  The details of the alert that would be shown in the email body or in the app.

·         Alerts Tab

   

o   Displays all alerts that have been sent by the facility or direct messages to the facility

§  Details shows who an alert was sent to and how

§  Replies shows the replies tab filtered to just that alert

·         Replies Tab

                  

o   Displays the individual replies by user to the facility.